Last updated: May 2026

1. Introduction

Flyeo (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

This policy is written in accordance with the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679.

2. Data Controller

The data controller responsible for your personal data is:

Flyeo

Email: hello@flyeo.be

3. Data We Collect

We collect and process the following categories of personal data:

3.1 Data you provide directly

• Full name
• Email address
• Any other information you voluntarily submit through our contact form or newsletter subscription

3.2 Data collected automatically

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on the site
• Referring URLs
• Cookie identifiers (see Section 7)

4. Purposes and Legal Bases for Processing

We process your personal data for the following purposes and on the following legal bases:

Responding to your enquiries: Legal basis: Legitimate interest (Article 6(1)(f) GDPR).

Sending newsletters and marketing communications: Legal basis: Your consent (Article 6(1)(a) GDPR). You may withdraw your consent at any time.

Website analytics and performance improvement: Legal basis: Your consent (Article 6(1)(a) GDPR), obtained via our cookie banner.

5. Data Sharing and Third Parties

We do not sell your personal data. However, we share data with the following trusted third-party service providers, who process data on our behalf under appropriate data processing agreements:

Email marketing – Mailchimp (The Rocket Science Group LLC)

Used to manage our newsletter subscriptions and send marketing emails. Mailchimp may store your name and email address on servers located in the United States. Transfers are safeguarded by Standard Contractual Clauses (SCCs).

Analytics – Google Analytics / Google Tag Manager (Google Ireland Ltd)

Used to analyse website traffic and user behaviour. Data may be transferred to Google servers in the United States, protected by Standard Contractual Clauses. IP anonymisation is enabled. You can opt out via our cookie banner or by installing the Google Analytics opt-out browser add-on.

Social media plugins – Meta (Facebook / Instagram)

Our website may include social media sharing buttons or embedded content from Facebook and Instagram. When you interact with these features, Meta may collect data about you in accordance with their own privacy policies. We recommend consulting Meta’s Privacy Policy directly.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form enquiries: 3 years from the date of your last contact
• Newsletter subscribers: until you unsubscribe or withdraw your consent
• Analytics data (cookies): 13 months maximum, in line with CNIL/GDPR guidelines

After the applicable retention period, your data is securely deleted or anonymised.

7. Cookies

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us provide and improve our services.

7.1 Types of cookies we use

• Essential cookies: Required for the website to function. No consent is needed.
• Analytics cookies: Used via Google Analytics to understand how visitors use our site. These are only placed with your consent.
• Marketing/social cookies: Placed by Meta when you interact with social media plugins. Only activated with your consent.

7.2 Managing cookies

When you first visit our website, you will be asked for your consent to non-essential cookies. You can change your preferences at any time via our cookie settings panel. You may also configure your browser to refuse cookies, though this may affect the functionality of the site.

8. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”): Request deletion of your data where there is no legitimate reason for us to continue processing it.
• Right to restriction: Ask us to temporarily halt processing of your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at: hello@flyeo.be

We will respond to your request within 30 days. In complex cases, this may be extended by a further two months, and we will inform you accordingly.

9. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Belgium, this is:

Data Protection Authority (APD – Autorité de protection des données)

Website: www.dataprotectionauthority.be

Address: Rue de la Presse 35, 1000 Brussels, Belgium

Phone: +32 (0)2 274 48 00

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These include secure data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we process your personal data, please do not hesitate to contact us:

Flyeo

Email: hello@flyeo.be