Last updated: May 2026
1. Definitions
In these Terms & Conditions, the following terms shall have the meanings set out below:
- “Flyeo”, “we”, “us”, “our” refers to Flyeo, a digital marketing agency, reachable at hello@flyeo.be.
- “Client”, “you”, “your” refers to the individual or legal entity entering into an agreement with Flyeo.
- “Services” refers to the digital marketing services provided by Flyeo, as described in each individual proposal or Statement of Work.
- “Agreement” refers to these Terms & Conditions together with any signed proposal, quotation, or Statement of Work.
- “Deliverables” refers to any content, strategies, reports, creatives, or other materials produced by Flyeo in the course of providing the Services.
- “Retainer” refers to a monthly recurring service agreement between Flyeo and the Client.
2. Scope and Acceptance
These Terms & Conditions govern all agreements between Flyeo and its clients for the provision of digital marketing services, including but not limited to SEO (Search Engine Optimization), GEO (Generative Engine Optimization), AEO (Answer Engine Optimization), paid advertising (SEA & social ads), CRO (Conversion Rate Optimization), content creation, and performance reporting.
By signing a proposal, placing an order, or otherwise engaging Flyeo’s services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, you should not proceed with engaging our services.
3. Services
3.1 Description of Services
The specific scope of services to be provided will be outlined in a written proposal or Statement of Work (SOW) agreed upon by both parties prior to commencement. Flyeo reserves the right to engage qualified subcontractors or freelancers to assist in delivering the Services, while retaining full responsibility for their work.
3.2 Client Obligations
The Client agrees to:
- Provide timely access to all materials, accounts, assets, and information necessary for Flyeo to perform the Services.
- Designate a point of contact authorised to make decisions on behalf of the Client.
- Review and provide feedback on Deliverables within the timeframe agreed in the proposal.
- Ensure that all materials provided to Flyeo are owned by the Client or that the Client has the right to use them, and that their use does not infringe any third-party rights.
Flyeo shall not be liable for any delays or underperformance caused by the Client’s failure to fulfil these obligations.
3.3 Changes to Scope
Any request to materially change the agreed scope of services must be submitted in writing. Flyeo will assess the impact on timeline and fees and issue a revised proposal or change order. Work on the changed scope will only begin upon written approval by the Client.
4. Fees and Payment
4.1 Retainer Fee
Services are provided on a monthly retainer basis. The retainer fee is agreed upon in the signed proposal and is due at the beginning of each month, unless otherwise specified in writing.
4.2 Deposit
A partial deposit is required before work commences on any new engagement. The deposit amount will be stated in the proposal. The deposit is non-refundable in the event that the Client cancels the project after work has begun, except where Flyeo is in material breach of this Agreement.
4.3 Invoicing and Payment Terms
Invoices are issued monthly in advance and are payable within 15 calendar days of the invoice date, unless otherwise agreed in writing.
4.4 Late Payment
In the event of late payment, Flyeo reserves the right to:
- Charge statutory interest in accordance with Belgian law (Act of 2 August 2002 on combating late payment in commercial transactions), currently set at the reference rate plus 8 percentage points.
- Charge a flat-rate compensation of €40 for recovery costs, plus any additional reasonable recovery expenses.
- Suspend the Services until all outstanding amounts are settled, without any liability to the Client for resulting delays.
4.5 Price Revisions
Flyeo reserves the right to revise its retainer fees annually, with a minimum of 30 days’ written notice. The Client may terminate the agreement in accordance with Section 8 if they do not accept the revised pricing.
5. Intellectual Property
5.1 Ownership During the Engagement
All Deliverables created by Flyeo remain the exclusive intellectual property of Flyeo until full and final payment has been received for all outstanding invoices related to those Deliverables.
5.2 Transfer of Rights
Upon receipt of full payment, Flyeo grants the Client a full, non-exclusive, royalty-free, perpetual licence to use the Deliverables for the purposes for which they were created. Title and ownership of the underlying intellectual property (including methodologies, tools, and know-how developed by Flyeo) shall remain with Flyeo at all times.
5.3 Client Materials
The Client grants Flyeo a non-exclusive licence to use any materials, logos, trademarks, or content provided by the Client solely for the purpose of delivering the agreed Services.
5.4 Portfolio Rights
Flyeo reserves the right to reference the Client’s name and describe the nature of the services provided in its portfolio, case studies, or marketing materials, unless the Client expressly requests otherwise in writing.
6. Non-Compete and Exclusivity
During the term of any active Agreement, the Client shall not directly engage, contract, or work with any direct competitor of Flyeo to provide substantially the same digital marketing services as those outlined in the Agreement, without Flyeo’s prior written consent.
For the purposes of this clause, a “direct competitor” means any agency or individual offering digital marketing services in the same market and targeting a similar client base as Flyeo.
This clause shall remain in effect for the duration of the active Agreement only and shall not extend beyond the termination or expiry of the contract.
7. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the Agreement (“Confidential Information”), and not to disclose such information to any third party without the prior written consent of the disclosing party.
This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; or (c) is required to be disclosed by law or regulatory authority.
This confidentiality obligation survives the termination of the Agreement for a period of 3 years.
8. Term and Termination
8.1 Duration
Each retainer agreement is entered into for an initial period as specified in the proposal. Unless terminated in accordance with this section, the Agreement will automatically renew on a monthly basis.
8.2 Termination by Notice
Either party may terminate the Agreement by providing a minimum of 30 days’ written notice prior to the end of the then-current monthly billing period. All Services will continue and all fees will remain due during this notice period.
8.3 Termination for Cause
Either party may terminate the Agreement with immediate effect by written notice if the other party:
- Commits a material breach of these Terms & Conditions and fails to remedy it within 14 days of written notice;
- Becomes insolvent, enters bankruptcy proceedings, or ceases to trade.
8.4 Effect of Termination
Upon termination, the Client shall pay all fees due up to and including the termination date. Flyeo will deliver all completed Deliverables for which full payment has been received. Any Deliverables not yet paid for in full shall remain the property of Flyeo.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- Flyeo’s total liability to the Client for any claim arising under or in connection with the Agreement shall not exceed the total fees paid by the Client to Flyeo in the three months preceding the event giving rise to the claim.
- Flyeo shall not be liable for any indirect, special, incidental, or consequential damages, including loss of revenue, loss of profits, or loss of business opportunity, even if advised of the possibility of such damages.
- Flyeo does not guarantee specific results from digital marketing campaigns (including but not limited to rankings, impressions, leads, or revenue), as outcomes depend on numerous factors outside Flyeo’s control.
Nothing in these Terms & Conditions limits or excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under Belgian law.
10. Representations and Warranties
Each party represents and warrants that:
- It has full authority to enter into and perform its obligations under this Agreement.
- It will comply with all applicable laws and regulations in connection with the performance of its obligations.
The Client additionally warrants that all materials, data, and instructions provided to Flyeo are accurate, lawful, and do not infringe the rights of any third party.
11. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under this Agreement to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, pandemic, or widespread internet outages.
The affected party shall notify the other in writing as soon as reasonably practicable. If the force majeure event continues for more than 60 days, either party may terminate the Agreement on written notice without liability.
12. Governing Law and Disputes
This Agreement is governed by and construed in accordance with the laws of Belgium. Any dispute arising out of or in connection with this Agreement shall first be referred to good-faith negotiation between the parties.
If the dispute cannot be resolved within 30 days of written notice, it shall be submitted to the exclusive jurisdiction of the courts of Brussels, Belgium.
13. General Provisions
Entire Agreement: These Terms & Conditions, together with any signed proposal or Statement of Work, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements.
Amendments: No amendment to these Terms & Conditions shall be valid unless made in writing and signed by both parties.
Severability: If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party’s right to enforce it subsequently.
Assignment: The Client may not assign or transfer its rights or obligations under this Agreement without Flyeo’s prior written consent. Flyeo may assign this Agreement to any successor entity or affiliate.
Notices: All formal notices under this Agreement shall be sent by email to hello@flyeo.be (for notices to Flyeo) and to the Client’s designated email address, and shall be deemed received upon confirmation of delivery.
14. Contact
For any questions regarding these Terms & Conditions, please contact us at:
Flyeo
Email: hello@flyeo.be
